Good to hear of the excellent outcome.
I've no complaints but only used them once, but prior to that I had heard nothing but bad reports.
My postie who bought his R9T from them new and couldn't get a simple thing fixed. Promised to call back and never did.
Same guy and his mate went in for a coffee and a nose on a quiet weekday. No one spoke to them or showed any interest. I have that same complaint about every BM dealer I have ever been to; Vines, Bahnstormer, North Oxford, Cotswold. Mind, my local Yamaha and Suzuki dealer in Newbury was the same. I could spend an hour wandering around all the bikes for sale (new and pre-abused) right under the noses of the two salespersons (sheherhimherwethem) and never as much as a flicker of recognition of a potential customer.