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« on: October 15, 2016, 03:47:03 pm »
I thought I would be posting a complaint here following my recent service, MoT and repair work at NoG as it transpired that despite asking for, and being quoted for, a brake fluid change as part of the work, this wasn't done.
I contacted NoG to enquire what had happened and received this.
"I have just looked at your invoice and it would appear that this has been missed off of your service.
I think this was an error on my part and I apologise for this. If you would like to come back in and get the brake fluid changed I can arrange this for you and a gesture of goodwill we will pay for it.
I apologise again for the inconvenience and I look forward to hearing from you soon.
Kind Regards
Kimberley"
Can't ask for more than that so I will be continuing with NoG, despite them ordering tank panel when I had asked them to replace the fairing panel after my "forecourt fallover."