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« on: April 18, 2015, 05:08:56 pm »
this is not really a moan at Alan Jefferies but just my thoughts, bought the bike K1300GT EE in February, I know i said I would never buy another BMW and to buy the same bike!!! Washed it and the paint came off in two lumps on the shaft drive and contact them. AJ were good and said they would either touch up the paint work for free or redo the whole shaft drive which would cost £250 and they would do this 50/50 so I would only pay £125. Thought this was best option and nice of them, also they asked if I wanted a complimentary bike and I said yes.
so today went down the 97 miles and handed over my bike and paid the £125. then had thoughts would the real cost be £125 and all they are doing is not making a profit on this. Then I was told, for the first time, about the "cost" of the complimentary bike. well it is free if you are happy with a £1000 excess, however some bugger could hit me on the bike and i would be £1000 short and of course the paint problem not my fault and should be BMW responsibility.
however for only £15 per day I could reduce the excess to £250, ok 8 days as only able to go back the next Saturday and the complimentary bike is costing me £120. To be fair Dan at AJ said he could put me on for one day then when bike was tucked up in garage revert to free insurance and then put back on £15 for day it is returned
well I was told that probably they would have a delivery and could return it which would save me money when I spoke to them on phone now talking to Dan it is a possibility so who knows.
I am not aiming this at AJ as I presume all BMW dealers do this but if I had known I would have got a mate to pick me up. sometime a free offer is not so free
Graham