Not an email that I expected to receive....
Dear Mr Martin Sanders
Policy Number: *********
Important information about your renewal premium
It has come to our attention that, following one of our regular routine quality checks we undertake on all policies, the renewal premium quoted in your renewal documents this year wasn’t right.
The correct annual renewal premium should have been £269.37.
What happens now?
There’s nothing you need to do.
We’ve reduced your premium by £6.32, and this will be refunded via cheque to you, within 7-10 working days.
Here to help
Please accept our apologies for any inconvenience caused. Should you have any questions about this, please call us on 0344 412 2171 where one of our friendly team will be on hand to help.
Kind Regards
Caroline Fennell
You can find our current contact centre opening hours at bennetts.co.uk/contact-us.