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MCT Suspension, ESA rear shock rebuild

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Grumpy jase:
Just had my rear shock absorber re-built by MCT suspension.  They are very old school, and like customers to call and discuss their requirements.  Called them prior to removal, and they advised set both damping and preload to full soft.  Mine had failed completely, with zero damping.  They confirmed they could do the ESA, and that with K1300 it was likely that the chrome had worn through on the piston rod and it would need grinding and re-chroming.  They didn't go into the removal process, so had to work this out for myself, and took the opportunity to clean and re-grease all the linkage bearings.  Packed it up and sent it off.  There is no booking process or forms online, so just included my contact detail.  It is all a bit old school.

I then received a phone call about 4 days later, confirming they had received, stripped, cleaned and inspected.  The piston rod did indeed need re-grinding / chroming, and the spring needed powder coating, otherwise no issues other than new seals / fluid etc.  Would be £345 + VAT.  About 7 further days, received the call to say was complete, paid, and received the shock back he next day.

It really did look like new, with only a tiny bit of fading to the plastics to give the game away.  Re-fitted to the bike, worked straight out of the box, in terms of damping and preload control.  The first ride was excellent, and the bike performed exactly as hoped.  I cannot comment on longevity, but suspect it should be good for many years.

While it is not cheap, it was quick and relatively easy, and the service was first class.  I always spoke to Darren, and he seems to genuinely care about what he does and is small enough that he remembers the things he has told you, so it feels a bit more personal.  I kind of hope I won't need to go back, but would not hesitate.

Jase

richtea:
Good info, Jase, thanks.
Glad to hear it's now working, and the price is still well below even 3rd party replacements.

GlynH:
I believe it was Darren I spoke to years ago when I was looking to have an Ohlins rear shock fitted to my Thunderace and setup for me and my then pillion.

Not because I was having problems with the suspension as the bike had only done 12k miles but Ohlins was the ultimate and I just had to have it!  ;)

I remember getting the feel-good factor from talking to him on the phone but i never did get round to fitting it.

Sold the Thunderace during COVID but still have a brand new, boxed Ohlins 46HRCLS in the cupboard uder the stairs!

I remember seeing at the time it also fitted some BMW models but as I didn't have one then I took no notice of what models... ::)

Good to know if the time ever comes that MCT can take care of the suspension on my GT though...

Thanks & kind regards,
-=Glyn=-

Phmode:
Well, they may be old school in terms of customer service but they are right at the top of their game in practice.

Their workshop is stainless steel from ceiling to floor, off which I would happily eat my supper cos it is way cleaner than my place.

When I visited about 8 or 9 years ago they were stripping and rebuilding state of the art Ohlins and WP units with all the right tools and bins full of genuine spares. I can tell you from my experience, they are way more interested in having satisfied customers than they are about making money off people, although with their level of service I reckon they do way more repeat business from long-term customers than some I could name.

Glad you found them to your liking.

Grumpy jase:

--- Quote from: Phmode on September 25, 2023, 05:02:49 pm ---Well, they may be old school in terms of customer service but they are right at the top of their game in practice.

Their workshop is stainless steel from ceiling to floor, off which I would happily eat my supper cos it is way cleaner than my place.

When I visited about 8 or 9 years ago they were stripping and rebuilding state of the art Ohlins and WP units with all the right tools and bins full of genuine spares. I can tell you from my experience, they are way more interested in having satisfied customers than they are about making money off people, although with their level of service I reckon they do way more repeat business from long-term customers than some I could name.

Glad you found them to your liking.

--- End quote ---

Nothing wrong with old school at all, that is definitely a compliment in my eyes.  I was very happy to chat to Darren before sending the shock to him, as he clearly knew exactly what to expect, and what was likely to be needed.  He therefore gave me a pretty accurate estimate over the phone, having never even seen the shock.  This gives confidence that he knows what he is doing, along with previous comments on this forum, this is why I didn't look anywhere else.

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