Not sure if this will help, since this is a EuroKClub, but you may have some Canadian members. This is regarding my experience with Ottawa Goodtime Centre in Ontario.
I brought my K1300R 2009 in to have the clutch bled. When I returned about a week later (2 hour drive with a trailer) to pick it up, they said it was ready and they would bring it up from storage which I guess is in the basement. I waited and waited until the service manager came out to talk with me. He said the bike was crashed bringing it up from the basement. They couldn't 100% find the reason why it crashed even though their mechanic test rode it after bleeding the clutch. They offered to fix it for free but it would take over a month to do so or take a payout that I would lose money on. A month was half the summer of riding so I eventually took the payout when I found a good 2012 K1300R. They cut me a cheque and I asked one of the managers if I was going to get a discount or something for wrecking my bike. He said he would pass along the message. Long story short, I never heard back from them, no apology, nothing. I will never deal with them again and Budd's Motorrad in Toronto now gets all my business. Their mechanic John is awesome and super helpful over the phone!